1. Overview
At BreezeFlow Canada, we are committed to providing valuable information and resources about indoor air circulator fans. This Refund Policy outlines our approach to refunds for any services or digital products offered through our website.
Important Notice: Our primary service is providing free educational guides and information about indoor air circulator fans. As such, most of our content is provided at no charge and does not require refunds.
2. Free Services
The following services are provided free of charge and do not involve financial transactions:
- Indoor Air Circulator Fans Guide downloads
- Newsletter subscriptions
- General air circulation information and resources
- Room sizing calculators and comparison tools
Since these services are complimentary, refund requests do not apply. However, you may unsubscribe from our communications at any time using the unsubscribe link in our emails or by contacting us directly.
3. Paid Services or Products
Should we offer any paid services, premium guides, consultation services, or other products in the future, the following refund conditions will apply:
3.1 Digital Products
For any digital products (e-books, premium guides, video courses):
- Refund Window: Requests must be made within 14 days of purchase
- Condition: Full refund available if the product has not been downloaded or accessed
- Partial Refund: May be considered on a case-by-case basis if the product does not match its description
- No Refund: Once downloaded and accessed, refunds are generally not available unless the product is defective or materially different from what was advertised
3.2 Consultation Services
For any consultation or advisory services:
- Cancellation: Full refund available if cancelled at least 48 hours before scheduled appointment
- Late Cancellation: 50% refund if cancelled between 24-48 hours before appointment
- No-Show: No refund for cancellations made less than 24 hours before appointment or no-shows
- Service Issues: Full refund if we fail to deliver the scheduled service
4. How to Request a Refund
If you believe you are entitled to a refund for any paid service or product, please follow these steps:
- Contact Us: Email our support team at refunds@breezeflow-canada.com
- Provide Details: Include your order number, date of purchase, and reason for refund request
- Allow Processing Time: We will review your request within 5-7 business days
- Resolution: You will receive notification of our decision via email
5. Refund Processing
If your refund is approved:
- Refunds will be processed to the original payment method used for purchase
- Processing time may take 5-10 business days depending on your financial institution
- You will receive a confirmation email once the refund has been processed
- Access to any digital products or services will be revoked upon refund approval
6. Exceptions and Special Circumstances
6.1 No Refund Situations
Refunds will not be provided in the following circumstances:
- Change of mind after accessing or downloading digital products
- Failure to use the product or service within the purchased time period
- Technical issues on the customer's end (incompatible devices, internet connectivity issues)
- Requests made after the specified refund window has expired
6.2 Technical Issues
If you experience technical difficulties accessing a paid product or service:
- Contact our support team immediately at support@breezeflow-canada.com
- We will work to resolve the technical issue before considering a refund
- Refunds for technical issues will be processed only if we cannot resolve the problem within a reasonable timeframe
7. Canadian Consumer Protection
This Refund Policy is designed to comply with Canadian consumer protection laws, including provincial consumer protection legislation. Nothing in this policy limits or excludes your rights under applicable Canadian law, including:
- Your right to receive goods and services as described
- Your right to refunds for faulty or misrepresented products
- Your rights under provincial consumer protection acts
8. Subscription Services
If we offer subscription-based services in the future:
- Monthly Subscriptions: Cancel anytime; no refunds for partial months
- Annual Subscriptions: Pro-rated refunds available within first 30 days
- Auto-Renewal: You will be notified before auto-renewal; cancel before renewal date to avoid charges
- Access: Upon cancellation, access continues until the end of the billing period
9. Disputed Charges
If you notice an unauthorized or incorrect charge on your account:
- Contact us immediately at billing@breezeflow-canada.com
- We will investigate the charge promptly
- Incorrect charges will be refunded immediately upon verification
- We encourage you to contact us before initiating a chargeback with your financial institution
10. Modifications to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes indicates your acceptance of the modified policy.
11. Contact Information
For questions about this Refund Policy or to request a refund, please contact us:
BreezeFlow Canada
Email: refunds@breezeflow-canada.com
Support: support@breezeflow-canada.com
Address: Toronto, Ontario, Canada